Cancellation policy

Right of cancellation

You have the right to cancel this contract within fourteen (14) days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of cancellation, you must inform us (Sendlinger Str. 24, 80331 Munich or info@the-glow.com) of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the attached sample cancellation form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality. Once you have used the product, it can no longer be returned.

Sample cancellation form
To:

The Glow Naturkosmetik GmbH

Sendlinger Str. 24
80331, Munich
Managing Director: Jonas Schoebel

I hereby cancel (name and address):

The contract concluded by me for the purchase of the following goods:
Order number:
Ordered on:
Received on:
Date:

Address for returns:

Please contact us for an updated return address via email: info@the-glow.com